Utilities

Utilities customer experience solutions: Managing the moments that matter

Measure customer experience across all your touchpoints to understand what impacts satisfaction and how to increase it. Use customer insight to help improve marketing and launch new products and services with confidence.

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Are you ready to get up close to your customers with our utilities customer experience solutions?

Sadly, 34% of consumers regularly switch utility providers. 33% of customers switch due to poor customer service. Source: Retaining Customers in a World of Choice, Echo Managed Services, 2017

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Why utility companies choose Platform One

Innovate and co-create
Innovate and co-create

Adopt a customer-centric approach to innovation by co-creating with your customers

Improve customer experience
Improve customer experience

Improve customer satisfaction & loyalty and diagnose & manage pain points.

Optimize marketing and advertising
Optimize marketing and advertising

Undertake communication and ad testing with target audience to ensure messaging hits the mark.

Stop issues in their tracks
Stop issues in their tracks

Don't just measure experiences, manage them too. Use close loop feedback to resolve issues as soon as they occur and save customer relationships.

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Are you ready to get closer to your customers?

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34%

34% of consumers regularly switch utility providers

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33%

33% of customer switch due to poor customer service

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Source: Retaining Customers in a World of Choice, Echo Managed Services, 2017
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“Our insight community gives us the data we need to enhance customer experience quickly in a cost-effective way.”

Mike Thiede
,
Customer Experience Consultant
,
Alliant Energy
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Contact us today for a consultation and demonstration.

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