Retail

Transform retail customer experience with our platform

When you understand what matters most to your customers across every one of your retail channels and touchpoints, you can take the right actions to improve their experience. Then you’ll earn their loyalty – and spend.

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Are you ready to reach to a larger audience with our customer experience platform for retail?

Sadly, 33% of customers stop doing business with a brand they love after only one bad experience. They only give you one chance to impress them. 92% would completely abandon a company after two or three negative interactions. No surprise. Wouldn’t you do the same? Source: Future of CX Report, PwC, 2018

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Why retailers choose Platform One

Improve customer experience
Improve customer experience

Improve customer satisfaction & loyalty and diagnose & manage pain points.

Tap into the power of employees
Tap into the power of employees

Leverage your frontline team to understand & improve customer experience and collaborate to solve common customer challenges.

Integrate data for 360 view
Integrate data for 360 view

Get a more complete view of what is going on in your business (& outside it) by connecting multiple data sources to give a single view… customer, market, employee, operational & financial data

Stop issues in their tracks
Stop issues in their tracks

Don't just measure experiences, manage them too. Use close loop feedback to resolve issues as soon as they occur and save customer relationships.

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Are you ready to get closer to your customers?

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33%

33% of customers stop doing business with a brand they love after only one bad experience. They only give you once chance to impress them.

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92%

92% would completely abandon a company after two or three negative interactions. No surprise. Wouldn’t you do the same?

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Source: Future of CX Report, PwC, 2018
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“As our partner now for over 5 years, Platform One delivers an excellent VOC program that provides valuable insight into what our customers are thinking. The service we receive is second to none, Platform One always assist us by looking at problems from different angles before providing a range of solutions.”

Scott Pears
,
Chief Operating Officer
,
Amart Furniture
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Contact us today for a consultation and demonstration.

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