Automotive

Drive customer satisfaction, loyalty, and innovation with our automotive service experience platform

Maximize your customers’ sales and service experience, and fill all gaps that could impact their experience. Use insights to design innovative products and deliver marketing communications that will have cut-through.

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Why the world’s most popular automotive brands choose Platform One

Improve customer experience

Improve customer satisfaction & loyalty and diagnose & manage pain points.

Optimize marketing and advertising

Undertake communication and ad testing with target audience to ensure messaging hits the mark.

Stop issues in their tracks

Don't just measure experiences, manage them too. Use close loop feedback to resolve issues as soon as they occur and save customer relationships.

Activate your whole team

Give your whole team, from dealerships to head office, the tools they need at their fingertips to understand and manage customer experience.

Are you ready to get closer to your customers?

84%

84% of companies that work to improve their customer experience report an increase in their revenue – and kudos to these companies.

81%

81% of companies say that great customer experiences give them a competitive edge. And they got that right.

Source: Global Customer Experience Benchmarking Report, Dimension Data, 2017

“Having a readily engaged group of members to test campaigns has been invaluable... and is helping us shape an exceptional end-to-end customer experience.”

Vladka Kazda

Chief Customer Officer

Carsales