Our solutions enable you to deliver exceptional human experiences, build better products and provide superior services….all through the one platform.
Our solutions enable you to deliver exceptional human experiences, build better products and provide superior services….all through the one platform.
Products
We work with you to define your key business challenges. Then we devise ingenious business solutions that deliver breathtaking outcomes.
Resources
Inspired by our people, clients, and the world around us, we share the latest Platform One news and views on human experience, as well as expert opinion from our industry to keep you in the know.
Company
Exceptional personal experiences are at the centre of everything we do. When you work with us, we want you to be the best YOU.
Ray Poynter
Articles
Customer Experience
Writing better questions by focusing on the participant
By
Customer Experience
Empathy isn't just a word, and it isn’t easy
By
Customer Experience
How can you tell whether your marketing is working?
By
Customer Experience
Working from home? Be kind to yourself. Be kind to others.
By
Customer Experience
T-shaped insights | research that gets closer to your customers
By
Customer Experience
Why HX, Why Now?
By
Customer Experience
Customer Complaints and the Silent Majority
By
Customer Experience
Move over CX and UX, the future is HX
By
Customer Experience
A Problem Well Stated is Half Solved
By
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Customer Experience
What can you learn about Qualitative Research in six hours?
By
Customer Experience
Five Winds of Change, Sweeping Away Traditional Market Research
By
Related
Research
How Brands Are Responding To Lockdown
Community
T-shaped insights | research that gets closer to your customers
Community
5 ways to put Human Experience ('HX') into practice
Customer Experience
Employee Engagement drives the Customer Experience
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