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Ray Poynter
Author Bio
Articles
Customer Experience
MEME – your key to creating great visualisations
By
Ray Poynter
Customer Experience
A Framework for Designing or Redesigning a Community
By
Ray Poynter
Customer Experience
How to connect brands with customers, using agile approaches, across different markets
By
Ray Poynter
Customer Experience
5 ways to improve the ROI of your Insights
By
Ray Poynter
Customer Experience
How do we measure the ROI of Insights?
By
Ray Poynter
Customer Experience
Implementing Design Thinking: Leveraging Communities for Human-Centred Solutions
By
Ray Poynter
Customer Experience
Communities Manifesto
By
Ray Poynter
Customer Experience
Why we need a Manifesto for Communities?
By
Ray Poynter
Customer Experience
Can you trust your data?
By
Ray Poynter
Customer Experience
To understand relationships, you need a longitudinal approach
By
Ray Poynter
Customer Experience
Communities – The Next 10 years
By
Ray Poynter
Customer Experience
Democratize Customer Insights: Accessible Data & Actionable Knowledge
By
Ray Poynter
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Using Visualization to Explain – Part of the MEME Approach
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Do CX incentives help or hinder customer experience?
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CX targets - driving automotive dealers in the wrong direction?
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Data Visualisation
Using Visualization to Manage – Part of the MEME Approach
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Ray Poynter