Improve customer retention, increase advocacy, decrease cost to serve
Straightforward, action-oriented CX programs that cut through the noise to help you understand your customers, focus on improvements, and deliver clear outcomes.
Increase employee engagement and decrease churn
Harness the power of your employees with a tailored program designed to not only improve employee satisfaction, but customer satisfaction too.
Decrease time to market, increase adoption and de-risk decisions
Tap into your customers’ wants to help inform product and service innovation and go to market messaging.
Attract new customers, increase market share and uncover emerging trends
Understand customers' perceptions of your brand, what is working, what is not and how to fix it
Have peace of mind with a full-service agency at your fingertips
From agile research methodologies to mainstream qual and quant, if you can think of it, we’ll work hard to deliver it.
Most experience programs are either completely self-service or so complex they rarely get implemented properly. At Platform One, our human-centric approach coupled with our world class platform, sets you up for success. We provide strategic advice, program management and hands on support, to help you can get the most from your software and deliver exceptional human experiences.