When Everything Feels Expensive: Competing for Share of Wallet is the new battleground

Customer Insights

Research

Ajanta Malhotra

Ajanta Malhotra

May 5, 2026

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When Everything Feels Expensive: Competing for Share of Wallet is the new battleground

Australians aren’t spending less – they’re interrogating every dollar. This isn’t a temporary squeeze, it’s a behavioural reset, something we’re seeing in both qualitative interviews and consumer confidence data.

With confidence at near-recessionary lows and wages lagging inflation, more bills are fighting for the same pay cheque – across housing, insurance, utilities, groceries, education, and transport.

For brands, the question is no longer “why buy?” – it’s “why keep?”

Spending Under Review

As fixed costs take up more income, discretionary spending tightens. Trade-offs become sharper, and more deliberate.

This isn’t just about affordability; it’s about control. When costs feel volatile and income uncertain, spending turns defensive.

Holidays become shorter and closer to home. Dining out shifts to mid-week specials or shared plates. Gym memberships are paused or downgraded. Big purchases are delayed, often waiting on discounts. Loyalty softens as price gaps widen.

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